Senior Level Services Pty. Ltd.  

Past Experience




Sales Strategy Manager

  • Bid Management , Solution Architecture , Business Consultancy & Marketing
     
  • Budgeting and forecasting of future orders for all markets in the Civil Business Group and managing the development of all Tender Responses, Quotes, Expressions of Interest and any other forms of Offer to the Civil BG (both government and enterprise) Customers.
     
  • Manage proposal production personnel, facilities, equipment and materials.
     
  • Development of proposal win themes and designs with account, engineering and functional managers.
     
  • Perform analysis of opportunities and provide bid/no bid advice.
     
  • Coordinate bid/no bid and all review meetings.  
     
  • Formulation of a winning proposal; including bid strategy, make or buy product, sourcing , RFT breakdown, compilation of Work Breakdown Structures (WBS), engineering input and information requirements from applicable overseas Thales Business Unit.
     
  • Manage the sales and order intake process for the Civil business line. 
     
  • Manage the bid portal to ensure that it functions smoothly and is always up to date. Affect improvements to the bid portal to ensure that bid submissions are made more efficient.
     
  • Major win : Queensland Motorways, Free-Flow Tolling project 

 “Dirk is a tremendously hard worker with an ability to see across many disciplines while maintaining a focused eye on the output. He is very competent and a delight to work with.” April 13, 2008

-Peter Beggs, General Manager, Transport and Rail, Thales Australia

 

Australian Defence Industries

Senior Business Consultant

  • Building and aligning the Integration & Outsourcing Services offer with market requirements for Civil.
     
  • Build tangible presentation support document framework to be used during bid / tendering response process ( Project Alpine )
     
  • Sales Support & Bid Management for the AHM bid and the RailCorp tender.
     
  • Services Solution Architect for the DHS Access Card proposal.
     
  • Write the Statement of Work for the Woolworths Security contract.
     
  • Signing the Woolworths security contract
     
  • Major win : APEC 2007

“I have worked with Dirk Van de Meerssche for a number of years hand have always found him to be hard working and professional in everything her does. He has vast knowledge of the IT market worldwide and would be a definite asset to any organisation” April 15, 2008

- Bob Langridge, Senior IT Solutions Architect, ADI Australian Defence Industries

 

 

Australia

National Sales Support Manager

  • Lead the sales force through strategic advice in order to acquire new outsourcing customers.
     
  • Building and aligning the services offer with market requirements
     
  • Transforming latent opportunities into active opportunities by stimulating interest, defining pains and critical business issues, and creating the vision of a Getronics-based solution.
     
  • Responsible for the performance and management of the sales support team and for maximising the business opportunities available to achieve the financial, contractual, technical and administrative targets. Also responsible for the management and co-ordination of all resources and activities within their designated “area” of responsibility.
     
  • Developed & implemented the bid management process in order to achieve optimal use of internal resources and best match with sales and services needs and requirements. Provided all pre-sales resources and the bid management process. Responsible for the bids and proposal process and the National Sales Support team.
     
  • Managed bids. Managed teams of up to 30 resources including senior managers, managers, technical, consultants, solution architects, financial consultants, legal consultants, sales staff, external suppliers and third party partners.
     
  • Develop the sales strategy with sales staff.
     
  • Negotiate successfully with a leading Tier 1 outsourcing company to sign an Asia Pacific Master Services partner agreement.
     
  • Designed & implemented the Opportunity Management Process.
     
  • Successfully lodged all bids on schedule and in accordance with requirements as specified in the tender document.

 

“Dirk is one of the most knowledgeable and professional ITC executives that I have ever worked with. At Getronics Dirk was our "expert" on all Technical and Sales Support matters and provided guidance to both myself and the full Getronics team. Dirk is a most loyal and trusted colleague who has international standing in the ITC community. His value in winning sales and customer support is exceptional. I fully recommend him and would gladly work with him again.” April 14, 2008

- Robert Coombs, CEO/Managing Director, Getronics Australia , managed Dirk at Getronics Australia


 

NDOS Development Manager

  • Responsible for building and aligning the NDOS offer with market requirements, and the Getronics global offer.  Ensured the sales team have the "tool kit" they required to confidently present the NDOS offer at CxO level.  Worked closely with the delivery team to ensure our capability matched our offer, and identified improvements where required.
     
  • Designed the solution of qualified accounts, building the account specific offer, and assisted with the closing of the opportunity.
     
  • Project managed the entire bid process and resources of opportunities that have been qualified and passed through the bid/no bid review.
     
  • Won many major new customers including FaCS, Energy Australia, Tabcorp, DITR, EDS.
     
  • Relationship management for outsourced customers.

“I had the opportunity to work with Dirk on several projects. Dirk is very capable to lead complex projects, is well organized and very experienced in the IT outsourcing area. He is very friendly, approachable and is able to motivate people to achieve their objectives” February 6, 2008

- Rene Schouwman, Regional Business Support Director, Getronics

 

Global Marketing & Business Development Manager

  • Globally responsible for Outsourcing.
     
  • Development, launch, implementation & achievement of an Outsourcing sales & delivery methodology:  GOSA Getronics Outsourcing Structured Approach   
     
  •  GOSA training: Australia, Belgium, Brazil, Canada, Chile, Colombia, France, Germany, Italy, Mexico, the Netherlands, Spain, Switzerland, the UK, and the USA took part in a ‘Train the Trainer’ workshop in Amsterdam where they learned how to prospect, bid, contract and deliver outsourcing deals using the GOSA framework.
     
  • Countries activities: sales & presales support (presentations, bid & proposals) 
     
  • Responsible for international outsourcing bids.
     
  • Enhanced revenue through increased sales. 
     
  • Designed & implemented the worldwide Getronics Outsourcing Structured Approach (GOSA). 
     
  • Managed several successful complex outsourcing bids with very tight deadlines, involving more than 120 countries, for major outsourcing accounts. (Global Oil Company: value $ 80 million.)

“I always enjoyed working with Dirk. He is one of a very few who is able to practice what he preaches. Solid understanding of service management processes and outsourcing and a gung-ho mentality when it comes down to winning business.” December 14, 2007

- Edze Hiemstra, Corporate Vice President, Getronics, managed Dirk indirectly at Getronics WW Head Quarters ( Netherlands )

 

Marketing & Business Development Manager Europe   

  • Responsible for the budget and results of Managed Services business throughout Europe, Middle East and Africa, both in financial as well as in operational and quality /customer satisfaction terms. With the main objective of helping the countries in growing new services business throughout a series of specific business development programs.
     
  • Contribute to the achievement of MS financial goals through the consolidation of our service revenues and sustainability of our margins.
     
  • Service offer promotion & evolution: Promoted our service offer by supporting effective country sales & delivery implementation. Contributed to our offer evolution & competitiveness. 
  • Marketing: Organising and running seminars, Road Shows, open-days. 

 

“Dirk's experience in Infrastructure & Communication Technologies, particularly in the Outsourcing Lifecycle Managed Services sector are second to none. His understanding of Client's needs & expectations, his knowledge of markets and organisations ensure the leadership and track record of success of the team he is part of. Dirk is a great professional and a valuable contributive asset to any organization. I have enjoyed working with Dirk and certainly recommend him to companies looking for leadership, growth and results!"   December 20, 2007

- Albert Soussan, VP Service Marketing & Business Development, Wang Global EMEA, managed Dirk at Wang Global EMEA Europe , Middle East & Africa ( UK )

 

Sales Manager 

  • Started up a sales department within the Managed Services line of business. Identified the market trends and customers service requirements. Promoted (internally & externally), developing and obtaining new service business (e.g. Facilities Management & Outsourcing).
     
  • Managed team of 10 account managers
     
  • Defined the offer and sales strategies of services
      
  • Proposed new service offer and plan for the evolution of the current offer.  Provided periodic updates of sales forecasts; monitored the negotiations in progress and the results obtained.
     
  • Total revenue 2.100 million BF.
     
  • Increased the new service business revenue from 30 million BF to 564 million BF
     
  • Reported to Managing Director
     
  • Sales Management, direct manager of all national services sales staff.
     
  • Expanded business greatly from a low new business revenue (start up position) to a 20 times higher positive position. With revenue in excess of 2 billion BF.
     
  • Responsible for all the budget and expenses. 
      
     

“Dirk is a Professional as Services Sales Manager: serious, objective oriented, reliable, Dirk has demonstrated his ability to manage his team with success while keeping accurately informed his management on his activities.” January 23, 2008

- Gérard TEMIN, Area Manager / WW Networking Services Director, Olivetti, managed Dirk at Olivetti

 

Service Manager

  • Responsible for the operational and financial results of the Flanders region, with a team of 50 people. 
     
  • Revenue: From 80 million BF to 176 million BF
     
  • Costs: From 33 million BF to  71 million BF
     
  • Profit: From 41 million BF to 105 million BF
     
  • Managed SLA and contractual service delivery to ensure successful delivery as agreed and perceived by the customer. Met regularly to discuss Service Delivery, SLA and contractual issues.
     
  • Managed service delivery staff. To ensure sufficient and adequately trained and experienced resources were available to meet the contractual requirements and customer expectations.
     
  • Monitored service delivery and service delivery target to ensure that contractual obligations are met and customer was happy with the service.
     
  • Resolved issues with customers to ensure that service delivery met customer expectations.
     
  • Managed Flanders branch responsible for entire Flanders office and staff. Including administration, accounts, sales, technicians and marketing.
     
  • Successfully managed relationships with many customers solving major problems and maintaining accounts.

“I remember well that Dirk was very successful in starting up new service business activities in his country and he was one of the benchmarking professionals used within the Olivetti group.” December 15, 2007

- Helmut Karner, Managing Director, Olivetti International Education Centre 

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